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Welcome to our comprehensive guide on Zaxby’s Guest Experience Survey.

In this blog post, we delve into the world of Zaxby’s, a popular fast-food chain celebrated for its mouth-watering chicken wings, fingers, sandwiches, and salads.

More importantly, we explore Zaxby’s unwavering commitment to customer satisfaction, embodied in their Guest Experience Survey.

To reward participation in the survey, Zaxby’s often provides a “free big Zax snack meal code,” so make sure you keep an eye out for this extra treat.

Here’s what you can expect to find in this post:

  • An introduction to Zaxby’s and its dedication to customer satisfaction.
  • A detailed look at Zaxby’s Guest Experience Survey, including its purpose and structure.
  • Insight into how your participation in the survey contributes to Zaxby’s continuous improvement and enhances your dining experience.

By the end of this post, you’ll have a thorough understanding of Zaxby’s Guest Experience Survey and how your feedback helps shape the future of Zaxby’s. So, let’s dive in!

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My Zaxby’s’ Feedback

What is is the official website where Zaxby’s conducts its Guest Experience Survey.

This user-friendly platform is designed to collect your feedback in a structured and efficient manner.

The website plays a crucial role in the survey process, providing a platform where customers can share their experiences, suggestions, and complaints.

Structure of the Survey

The survey consists of a series of questions related to your recent visit to Zaxby’s.

These questions may cover topics such as the quality of food, cleanliness of the restaurant, friendliness of the staff, and overall satisfaction.

The survey typically takes about 5-10 minutes to complete.

Eligibility Criteria for Survey

To participate in Zaxby’s Guest Experience Survey, you must meet certain criteria.


You must be at least 18 years old, reside in a region where Zaxby’s operates, and have a recent purchase receipt from Zaxby’s with a survey invitation.

How to Participate in the Zaxby’s Guest Experience Survey

Step-by-Step Guide to Accessing the Survey

  • Locate the survey invitation on your Zaxby’s receipt.
  • Visit
  • Enter the survey code provided on your receipt.
  • Answer all the survey questions honestly based on your recent experience.

Tips for Completing Survey

Ensure you have a reliable internet connection before starting the survey.


Provide honest and thoughtful feedback, as your opinions truly matter.

Before submitting, review your answers to ensure they accurately reflect your experience.

What Happens After Completing the ZaxbysListens Survey

Receipt of Completion Confirmation

Upon completing the survey, you’ll receive a confirmation message.

This message serves as proof of your participation and may contain information about potential rewards.

Possible Rewards for Participation

Zaxby appreciates your time and effort in completing the survey.

As a token of gratitude, you may receive rewards such as discount coupons or free meals.


The specifics of these rewards can vary and will be detailed in your completion confirmation.

How Zaxby’s Uses the Survey Data

Zaxby’s uses your feedback to improve its services.

This could mean enhancing the quality of food, improving customer service, or refining the atmosphere of their restaurants.

Your feedback plays a crucial role in these improvements.

Connecting to Zaxby’s Guest WiFi

Enjoying a delicious Zaxby’s meal and need internet access? No worries – Zaxby’s offers complimentary guest WiFi to its patrons.

To connect, simply select “Zaxby’s_Guest” from your device’s WiFi settings.

If a password is required, consider asking a staff member for the “Zaxby’s guest wifi password.”

Now, you’re all set to browse the internet while savoring your favorite Zaxby dish.

Zaxby’s Listens Survey FAQs

What is the Zaxby's Guest Experience Survey?

The Zaxby's Guest Experience Survey is a feedback program by Zaxby's to gather customer opinions on their food and services.

How can I participate in the Zaxby's Guest Experience Survey?

You can participate by visiting the Zaxby's survey website, usually printed on your receipt, and entering the unique code provided.

Do I need to make a purchase to take part in the Zaxby's Guest Experience Survey?

Yes, a purchase is usually required as the survey invitation is often printed on Zaxby's receipts.

What can I get for completing the Zaxby's Guest Experience Survey?

Participants are often rewarded with a Free Big Zax Snak Meal Code which can be redeemed at any Zaxby's outlet.

How often can I take the Zaxby's Guest Experience Survey?

The survey can typically be taken once per receipt, and the frequency is often dictated by the number of visits and receipts.

Is my feedback from the Zaxby's Guest Experience Survey kept confidential?

Yes, the information you provide during the survey is confidential and used primarily for improving Zaxby's services.

I lost my receipt. Can I still participate in the Zaxby's Guest Experience Survey?

Unfortunately, the survey requires a unique code that is found on Zaxby's receipts, so it may not be possible without it.

How long do I have to complete the Zaxby's Guest Experience Survey after my visit?

The timeframe for survey completion can vary. Check the survey details on your receipt for specific guidelines.

Contacting Zaxby’s for Survey-Related Inquiries

If you encounter any issues or have questions related to Zaxby’s Guest Experience Survey, Zaxby’s customer service team is ready to assist you.


They are committed to providing a smooth and hassle-free survey experience for all their customers.

Via the Official Website

You can reach out to Zaxby’s customer service team through their official website. Here’s how:

  • Visit
  • Scroll down to the bottom of the page and click on the Contact Us link.
  • Fill out the form provided with your name, email address, phone number, and a detailed description of your issue or question.
  • Click ‘Submit’ to send your inquiry. A representative from Zaxby’s will get back to you as soon as possible.

Via Customer Service Hotline

Alternatively, you can call Zaxby’s customer service hotline for immediate assistance.

The customer service hotline number is 1 (866) 892-9297 and is available from Monday to Friday, 8:00 AM to 5:00 PM (Eastern Time).

When calling, please have relevant information at hand, such as your survey code or details about your visit to Zaxby’s.

This will help the customer service representative understand and resolve your issue more efficiently.

Via Mail

If you prefer traditional mail, you can write to Zaxby’s at their corporate address:

  • Zaxby’s Franchising LLC 1040 Founders Blvd. Athens, GA 30606 USA

Remember to include as much detail as possible about your issue or question, along with your contact information, so they can get back to you with a resolution.


Your feedback is of immense importance to Zaxby. By participating in Zaxby’s Guest Experience Survey, you help the brand improve its services and offerings. So, the next time you enjoy a meal at Zaxby’s, don’t forget to share your experience. Your opinion matters, and Zaxby’s is listening.

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