Marriott Employee Handbook


Marriott Employee Handbook is a valuable resource for employees, as it provides them with the information they need to understand their rights and responsibilities and to comply with company policies.

It is a very important document that helps employees understand the Policies and Procedures while working at Marriott.


To help you understand the Marriot Employee Handbook 2023, we have outlined some of the more important policies below.

Importance of Employee Handbooks

An employee handbook is more than just a booklet of rules; it’s a critical document that protects both the employer and the employees.

It serves as a go-to resource for understanding company policies, benefits, and what is expected from you as an employee.

In essence, it’s a cornerstone for organizational transparency.

What Readers Can Expect to Learn?

In this blog post, we’ll delve deep into the Marriott Employee Handbook, exploring its key components and why it stands out in the industry.

Whether you’re a current Marriott employee, a prospective one, or an HR professional looking to improve your handbook, this guide is for you.

Why Employee Handbooks are Crucial?


Legal Protection

One of the primary purposes of an employee handbook is to provide legal protection for the company.

It outlines the rights and obligations of both parties, reducing the risk of legal disputes.

For instance, Marriott’s anti-discrimination and harassment policies are clearly stated, offering a framework for legal defense if needed.

Clear Guidelines for Employees

A well-crafted handbook serves as a roadmap for employees, offering clear guidelines on what is expected of them.

This includes everything from dress code and attendance to more complex issues like conflict resolution.

Marriott’s handbook is designed to eliminate ambiguity, making it easier for employees to succeed.

Onboarding Process

The first few weeks at a new job can be overwhelming.

An employee handbook serves as an invaluable resource during the onboarding process, helping new hires understand their roles, responsibilities, and the company’s culture.

Marriott excels in this aspect by providing a detailed yet easy-to-understand handbook for new employees.

Company Culture and Values

An employee handbook is also a reflection of a company’s culture and values.

Marriott, for example, places a strong emphasis on customer service, diversity, and inclusion, which is evident in their handbook.

This helps employees align themselves with the company’s mission and vision, fostering a cohesive work environment.

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Key Points of Marriott Employee Handbook


Company Overview

History of Marriott

Founded in 1927 by J. Willard and Alice Marriott, the company started as a nine-stool root beer stand and has evolved into a global hospitality giant. Understanding the history of Marriott helps employees appreciate the legacy they are a part of.

Mission and Vision Statements

Marriott’s mission is “to enrich the lives of our guests, employees, and owners through our unique brand of hospitality.” Its vision is to be the world’s favorite travel company. These statements are not just words but are the guiding principles that shape every policy in the employee handbook.

Core Values

Marriott operates on a set of core values that include putting people first, pursuing excellence, embracing change, and acting with integrity. These values are deeply embedded in the employee handbook, serving as a guide for how employees interact with guests, colleagues, and the community.

Employee Benefits


Health and Wellness

Marriott goes above and beyond when it comes to the health and wellness of its employees. The company offers comprehensive healthcare plans, including medical, dental, and vision coverage. Additionally, wellness programs and mental health resources are readily available, ensuring that employees are well taken care of both physically and emotionally.

Retirement Plans

Planning for the future is essential, and Marriott makes it easier with its competitive retirement plans. Employees can take advantage of 401(k) plans with company matching, helping them secure their financial future. The handbook provides detailed information on how to enroll, manage, and maximize these benefits.

Employee Discounts

One of the perks of working in the hospitality industry is enjoying discounted rates at hotels and resorts. Marriott employees benefit from significant discounts not only for themselves but also for their friends and family. The employee handbook outlines the eligibility criteria and the process to avail of these discounts, making it a win-win for everyone involved.

Work Policies


Dress Code

First impressions matter, especially in the hospitality industry. Marriott’s employee handbook outlines the dress code in detail, emphasizing the importance of a professional appearance. Whether you’re in a customer-facing role or behind the scenes, the guidelines ensure that you represent the brand effectively.

Attendance and Punctuality

Being punctual and regular is non-negotiable at Marriott. The handbook clearly states the attendance policies, including the procedures for reporting absences and the consequences of tardiness. This helps maintain a disciplined work environment, which is crucial for the smooth operation of any hotel or resort.

Remote Work Policy

As the world adapts to new ways of working, so does Marriott. The employee handbook includes a section on remote work policies, outlining the eligibility criteria, required approvals, and best practices for working from home. This flexibility allows employees to maintain a healthy work-life balance while still meeting the company’s high standards.

Code of Conduct


Ethical Guidelines

Integrity is one of Marriott’s core values, and this is reflected in its code of conduct. The handbook outlines ethical guidelines that govern everything from financial reporting to interactions with competitors and guests. Adhering to these guidelines ensures that employees act in the best interests of the company and themselves.

Harassment and Discrimination Policies

Marriott has a zero-tolerance policy for harassment and discrimination. The employee handbook provides clear definitions and examples of what constitutes unacceptable behavior. It also outlines the steps for reporting such incidents, ensuring that employees have a safe and respectful work environment.

Reporting Mechanisms

Transparency is key when it comes to ethical conduct. Marriott’s employee handbook includes multiple reporting mechanisms, such as hotlines and confidential online portals. This allows employees to report any concerns or violations without fear of retaliation, fostering a culture of openness and accountability.

Safety Protocols


Emergency Procedures

Safety is a top priority at Marriott, and the employee handbook provides a comprehensive guide to emergency procedures. From fire drills to natural disasters, employees are trained to handle various situations effectively, ensuring the safety of both guests and staff.

Health and Safety Guidelines

Marriott adheres to stringent health and safety guidelines, including food safety protocols and workplace ergonomics. The handbook outlines these policies in detail, helping employees understand their roles in maintaining a safe environment.

COVID-19 Protocols

The global pandemic has brought new challenges, and Marriott has adapted by implementing rigorous COVID-19 protocols. These include social distancing measures, enhanced cleaning procedures, and guidelines for handling suspected cases. The handbook is regularly updated to reflect the latest recommendations from health authorities.

How Marriott’s Employee Handbook Differs from Others?


Focus on Hospitality and Customer Service

While most employee handbooks cover the basics, Marriott’s goes a step further by focusing on exceptional hospitality and customer service. Employees are trained to go above and beyond to meet guest expectations, making the brand stand out in the industry.

Emphasis on Diversity and Inclusion

Marriott places a strong emphasis on diversity and inclusion, which is evident in its handbook. Policies are designed to create an inclusive environment where all employees feel valued and respected, regardless of their background.

Unique Benefits Tailored to the Industry

Marriott offers industry-specific benefits, such as travel discounts and career development programs in hospitality. These unique perks make it an attractive employer, setting it apart from companies in other sectors.

Importance of Regularly Updating the Handbook


Legal Updates

Laws and regulations are constantly changing, and the employee handbook must reflect these updates. Marriott ensures that its handbook is compliant with the latest legal requirements, offering protection for both the company and its employees.

Policy Changes

As the company evolves, so do its policies. Regular updates to the handbook ensure that employees are always in the loop about changes that may affect their work or benefits.

Employee Feedback

Marriott values the input of its employees and often incorporates their feedback into the handbook. This collaborative approach ensures that the handbook remains a relevant and useful resource for everyone.

How to Access the Marriott Employee Handbook?


Internal Company Portal

For current employees, the most convenient way to access the Marriott Employee Handbook is through the internal company portal. Simply log in with your credentials, and you’ll find the handbook under the ‘Resources’ or ‘Employee Benefits’ section.

Physical Copies

Some locations also provide physical copies of the handbook, usually available through the Human Resources department. This is especially useful for those who prefer a tangible reference.

Mobile App

In keeping with the digital age, Marriott also offers a mobile app where employees can access the handbook. This allows for quick and easy reference, even when you’re on the go.


Summary of Key Points

We’ve covered a lot of ground, from the importance of employee handbooks to the unique features of Marriott’s guide for employees. From legal protections and work policies to unique benefits and safety protocols, the Marriott Employee Handbook is a comprehensive resource designed to help you succeed in your role.

Role Marriott Employee Handbook

The handbook is not just a set of rules; it’s a reflection of Marriott’s culture and values. It plays a crucial role in shaping the work environment, making it more inclusive, safe, and aligned with the company’s high standards of hospitality and service.

Final Thoughts

For employers, the takeaway is clear: a well-crafted employee handbook is invaluable. For employees, it’s essential to read and understand the handbook to make the most of your career at Marriott or any other organization.